Description

Responsibilities:

• Serve as the primary contact for catering event detailing, including menu planning, room setup, audiovisual needs, and billing specifications.
• Conduct thorough client consultations to understand event objectives and translate them into actionable plans.
• Create and manage group resumes and banquet event orders (BEOs), ensuring all operational departments are informed and aligned.
• Proactively identify potential challenges and provide creative, solution-oriented recommendations to ensure successful events.

• Support the sales team by managing lead intake, answering phones, responding to inquiries, and assisting with contract turnover and booking logistics.
• Maintain accurate and timely data entry in Delphi.FDC and other brand systems, ensuring integrity and consistency.
• Assist with other administrative tasks as needed to support the broader sales and catering team.

• Ensure client satisfaction by responding promptly to requests and resolving concerns with professionalism and empathy.
• Uphold service standards and act as a liaison between clients and hotel departments to guarantee smooth event execution.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.

• Attend daily, weekly, and monthly meetings to ensure proactive planning and communication across departments.
• Publish and distribute key reports including Daily Events Reports, Banquet Event Orders, Banquet Checks, Change Logs, and Deposit Reports.
• Update reader boards and signage as needed to reflect current event schedules.

• Support operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.

Qualifications:

• Education: High school diploma or GED required.
• Experience/Knowledge/Skills/Abilities: Exceptional written and verbal communication skills. Strong organizational and time management abilities with keen attention to detail. Proficiency in Delphi.FDC, Microsoft Office Suite (Word, Excel, PowerPoint), and brand-specific systems. Ability to work independently and collaboratively in a fast-paced environment. Professional demeanor with a high level of integrity and discretion.
• Physical Requirements: Ability to perform event-related tasks including walking, standing, lifting, push, pulling up to 20 lbs on an occasional basis and working extended hours as needed.

Benefits:

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

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